Your Privacy Matters to Us
At NK OT, your privacy is important to us. We are committed to handling your personal information with care, respect, and confidentiality. This Privacy Policy explains how we collect, use, store, and protect your information in line with our professional and legal obligations.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These principles govern how personal information is managed in Australia.
More information about the Australian Privacy Principles is available at www.oaic.gov.au
What information we collect
We collect personal information that helps us provide safe and appropriate occupational therapy services. This may include your name, contact details, address, date of birth, funding information, and health information relevant to your care.
Personal information may be collected through phone calls, emails, referrals, booking or practice management systems, and our website.
Why we collect your information
Your information is collected so we can:
Provide occupational therapy services
Communicate with you about appointments and care
Complete assessments, reports, and recommendations
Meet funding, professional, and legal requirements
Where appropriate, we will explain why information is being collected and how it will be used.
Health and sensitive information
Some of the information we collect is considered sensitive, including health information.
NK OT only collects and uses sensitive information:
For the purpose for which it was obtainedÂ
With your consent
Where required or authorised by law
Your health information is treated with care and confidentiality at all times.
Information from other providers
Where possible, we collect information directly from you. In some circumstances, information may be provided by third parties such as referrers, support coordinators, healthcare providers, or funding bodies involved in your care. If this occurs, we take reasonable steps to ensure you are aware of the information provided to us.
When information may be shared
Your personal information may be shared:
With your consent
With relevant parties involved in your care or funding
Where required or authorised by law
How your information is kept safe
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored securely using professional systems and processes.
Client records are retained for the required legal and professional period, for a minimum of 7 years. When no longer needed, information is securely destroyed or permanently de-identified.
Accessing or correcting your information
You may request access to the personal information we hold about you and request corrections if information is inaccurate or outdated. To do so, please contact us in writing.
NK OT does not charge a fee for access requests, although an administrative fee may apply for providing copies. Identification may be required before information is released.
Keeping information accurate
We aim to ensure that personal information is accurate, complete, and up to date. If your details change or you believe information we hold is incorrect, please let us know so we can update our records.
Updates to this policy
This Privacy Policy may be updated from time to time. The most current version will always be available on our website.
Questions or concerns
If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact:
info@nkot.com.au