🔒 Privacy Policy
Your Privacy Matters to Us
At NK OT, your privacy is important to us. We are committed to handling your personal information with care, respect and confidentiality.
This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who We Are
NK OT is a private occupational therapy practice providing mobile occupational therapy services to clients across the local community.
For more information about privacy rights in Australia, visit the Office of the Australian Information Commissioner (OAIC).
📋 Information We Collect
NK OT collects personal information that is reasonably necessary to respond to enquiries, provide occupational therapy services, manage appointments and meet our professional, funding and legal obligations.
Depending on the services provided, this may include:
✔ Full name
✔ Contact details
✔ Date of birth
✔ Residential address
✔ Funding and service information
✔ Relevant health and disability information
✔ Information relevant to occupational therapy assessments and services
✔ Information provided by you, your family, carer or authorised representative
✔ Information provided by other healthcare or support providers where appropriate
We may collect information through:
✔ Our website and online forms
✔ Email and telephone communication
✔ Referrals
✔ Occupational therapy consultations and appointments
✔ Practice management and record-keeping systems
✔ Other providers involved in your care, where appropriate
🎯 Why We Collect Your Information
NK OT collects and uses personal information for purposes including:
✔ Responding to enquiries and referrals
✔ Providing safe and appropriate occupational therapy services
✔ Assessing your occupational therapy needs and developing recommendations
✔ Completing assessments, reports and documentation
✔ Managing appointments and communicating with you and relevant people involved in your care
✔ Coordinating services with other healthcare, support and funding providers with your consent, where appropriate
✔ Processing payments, invoices and funding requirements
✔ Meeting professional, legal and regulatory obligations
✔ Improving and managing our services and business operations
NK OT will only use or disclose your personal information for the purposes for which it was collected, for related purposes you would reasonably expect, or where otherwise permitted or required by law.
🩺 Health & Sensitive Information
As an occupational therapy provider, NK OT may need to collect health information and other sensitive information to assess your needs and provide safe and appropriate occupational therapy services.
Depending on the services provided, this may include information about health conditions, disability, functional abilities, treatment, support needs and other information relevant to your occupational therapy care.
NK OT will:
✔ Collect sensitive information only where reasonably necessary for the services we provide
✔ Obtain your consent to collect sensitive information where required
✔ Use and disclose sensitive information only for the purposes for which it was collected, related purposes you would reasonably expect, or where otherwise permitted or required by law
✔ Take reasonable steps to protect your sensitive information from misuse, loss, unauthorised access, modification or disclosure
Your health and sensitive information will be handled confidentially and in accordance with applicable privacy requirements.
🤝 Information From Other Providers
Where possible, NK OT collects personal information directly from you.
In some circumstances, information may also be provided by people or organisations involved in your care or support, including:
✔ Referring doctors and healthcare professionals
✔ Support Coordinators and support providers
✔ Allied health professionals
✔ Hospitals and other healthcare services
✔ Family members, carers or authorised representatives
✔ Funding or service organisations, where appropriate
We may collect information from these sources where it is reasonably necessary to provide occupational therapy services, coordinate your care, respond to a referral, or meet our professional, funding or legal obligations.
Where information is provided by someone else, NK OT will take reasonable steps to ensure you are aware of the information being collected and how it may be used, where required by law.
🔄 When Your Information May Be Shared
NK OT will only use or disclose your personal information where it is reasonably necessary for providing services, managing your care, or for another purpose permitted or required by law.
Your information may be shared with:
✔ Healthcare professionals involved in your care
✔ Allied health and support providers involved in your care
✔ Support Coordinators or other representatives, where authorised
✔ Family members, carers or authorised representatives, where appropriate and with your consent
✔ Funding organisations or agencies where required for the delivery or administration of services
✔ Other organisations or individuals where you have provided consent
✔ Relevant authorities where disclosure is required or authorised by law
NK OT will only disclose the information that is reasonably necessary for the relevant purpose.
🔐 How We Protect Your Information
NK OT takes reasonable steps to protect your personal information from:
✔ Misuse
✔ Loss
✔ Unauthorised access
✔ Unauthorised modification
✔ Unauthorised disclosure
Personal information may be held in electronic and/or physical records. NK OT uses appropriate security measures and processes to protect information held in our systems and records.
Access to personal information is limited to those who need the information for legitimate service or business purposes.
Where third-party service providers are used to store or process personal information, NK OT takes reasonable steps to select appropriate providers and manage privacy and security risks.
🚨 Privacy and Data Breaches
NK OT takes reasonable steps to protect personal information from unauthorised access, disclosure, loss or misuse.
If a privacy or data breach occurs, NK OT will assess and respond to the breach in accordance with applicable privacy requirements, including the Notifiable Data Breaches (NDB) scheme where applicable.
Where required by law, affected individuals and the Office of the Australian Information Commissioner (OAIC) will be notified.
🌏 Overseas Disclosure and Storage
NK OT uses third-party service providers and technology systems to support the delivery and administration of our occupational therapy services, including email, online forms, document storage, practice management, record keeping and invoicing.
Some third-party providers may store or process personal information outside Australia.
Where personal information is disclosed to an overseas provider, NK OT takes reasonable steps to ensure that the information is handled in accordance with applicable privacy requirements.
The location of overseas storage or processing may vary depending on the provider and services used by NK OT. Where practicable, further information about overseas storage or processing arrangements can be provided on request.
📂 Accessing or Correcting Your Information
You may request access to the personal information we hold about you and ask us to correct any information that is inaccurate or out of date.
To request access to or correction of your information, please contact NK OT using the contact details below:
✉ info@nkot.com.au
NK OT may need to verify your identity before providing access to personal information.
We will respond to requests for access or correction within a reasonable timeframe and in accordance with applicable privacy requirements.
There is generally no charge for making a request to access your personal information. Reasonable costs associated with providing access may apply where permitted by law.
🗂️ Retention of Information
NK OT retains personal information and occupational therapy records for as long as reasonably necessary to provide services, manage our business and meet applicable professional, funding, legal and regulatory requirements.
When personal information is no longer required to be retained, NK OT will take reasonable steps to securely destroy or permanently de-identify the information, unless retention is required or authorised by law.
💬 Privacy Complaints
If you have a concern or complaint about how NK OT has collected, used, disclosed, stored or handled your personal information, please contact us:
✉ info@nkot.com.au
NK OT will acknowledge and investigate privacy complaints and will work with you to resolve your concern within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) to make a complaint.
Further information about making a privacy complaint is available from the Office of the Australian Information Commissioner (OAIC).
✅ Keeping Your Information Accurate
We aim to keep your personal information accurate, complete and up to date.
If your details change or you believe information we hold is incorrect, please let us know so we can update our records.
🔄 Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes to our services, business practices, technology or privacy requirements.
The most current version of this Privacy Policy will always be available on the NK OT website.
Where appropriate, significant changes to this Privacy Policy may be communicated to clients through our usual communication channels.
💬 Questions or Concerns
If you have any questions, concerns or complaints regarding this Privacy Policy or the way your personal information is handled, please contact us.
✉ info@nkot.com.au